Voice over Internet Protocol’ is also known as Voice over IP, VoIP and IP telephony. It is a methodology that includes a group of similar technologies – all used to deliver voice and media – such as fax, SMS, and voice and video calls, over Internet Protocol (IP) networks.Where these communications have traditionally taken place using the public switched telephone network (PSTN), VoIP specifically refers to communications services that take place over the public Internet.

How it Works

How Voice over IP (VoIP) works is a mystery to some small business owners and employees but if you understand how it works, you can more easily use the technology to your company’s advantage. Watch the short video below to find out more.